tourcorp

FEB 2021

Thu, 27 Feb 2020 07:52:19 GMT

FEB 2021

Feb 2020

Just a quick note to check you are all looking after yourselves over this hot and busy time.

*Reminder to keep your drink bottle full, you need to stay fresh and hydrated during the day.

To help with the heat in all vehicles please put the sunshades up while they are parked at base and windows slightly down

*Fuel cards are by the grey filing unit, by the door to the garage in a folder. Inside the folder you will see what to do.

(I was trying to find a place for them that was not visible from the door, best I can find at this stage)

*A reminder to please use the tyre dressing that can be found in the little cupboard outside the driver’s room on the driveway once you have finished washing cars.

*There have been a few issues with client having too much luggage for vehicles, if this happens please let us know by email, take a picture if possible, so we can send on to the agents.

*As we are very busy just getting all of the work done, a reminder when possible we will give you all jobs for one client, but sometimes this is not possible.

*We have had a client tell a travel agent we have been late for pickups, as it turned out we weren’t, it was the client trying it on. However, it has bought to our attention the importance of you as a driver to update the app at correct times. Please make every effort to get this correct.

INBOUNDS, be in the terminal when the plane lands.

OUTBOUNDS and TOURS, 10-15 mins before departure time.

BEING LATE and MISSING CLIENTS, is much worse than you think.

*There is a bit of confusion with rejecting and accepting jobs. To accept a job please do so on the app (I am getting too many emails) To reject a job please email me and reject on app

*One last thing if you are going to be late, you need to tell us! You need to contact your client. Good communication will help with keeping a client happy.

Thank you all,

Rhonda and Ian

DECEMBER NEWSLETTER

Sun, 29 Dec 2019 07:44:19 GMT

DECEMBER NEWSLETTER

Hello, well here we go again, another wonderful summer ahead of us and some fantastic bookings.

A few new things, and a few reminders to you all.

WASH THE VEHICLES, leave them as you would like to collect them, if this is done by everyone then everyone would be happy. ��

A Reminder the airport will be busier, it will be a slower process for our clients to come through customs. Do not be impatient, be that smiley person who is going to make the rest of the passengers day wonderful, customs is not a nice place for anyone to get held up in.

Please remember, if you have a cell phone number for the job TEXT them, advising them you are ready for them in the arrivals hall, please turn LEFT as you exit customs, and you will be to the left of the Travelex. (they will be quicker, as they know you are waiting for them! Win win situation)
If your passengers have not made contact and they are not with you after 2 hours, you may call the Hotel, if it is has been booked by a hotel. You must know who you were talking to and clearly know what they have advised you to do. This must be emailed to us so we have a record. MOST times if a client does not make contact with you and they have booked direct with the hotel, they won’t want to pay for a no-show. This is why we need it in writing so we can go back and flight on your behalf for the money owed for the trip. Also you need to call us and keep us in the loop.
IF it is an agent job, you must call us Tourcorp and we will contact the agent, they do not want drivers calling them unless it is absolutely essential. (ie it has been 2 hours, and you cannot for some reason get hold of us)

OUTBOUND Transfers
It is a given your clients want you waiting for them when they walk out of hotel or meeting etc etc, it is a requirement of TourCorp you are ready 10min before the time on the job sheet.

Auckland roads are busy, the city is a mess, please do not be late, no concierge wants a guest waiting for a service, no guest wants to wait, and we definitely do not want phone calls asking where you are. (plus you are more likely to get a tip if you are waiting)

Meet and Greet on departure , Kerb side meet and greet. Below is the procedure Please know it and please do this, other companies are relying on us to get this right.

Normal procedure is the driver would be in touch before collecting guests with Air Centre One/Swissport they would discuss location drop off and approximate time, driver would then text they were on the way when they had clients, and they would meet at a pre-organised point, the Air Centre One staff member/Swissport staff member would be waiting and they would pass the passengers over to their care.

*With drivers away, some days are very busy, very full, and have been a headache to put together, Please before accepting a job, make sure you can do it, we are having drivers decide they can’t do something, it often is not as simple as getting just the one job covered, it can change many more transfer/drivers in that day! We understand sometimes things happen and you can’t change them but please we ask you look before you accept. (A reminder you are responsible for your log book)

As we have new vehicles with different driver ratings below is a guide line, and will be correct unless when the job is offered it is noted at a different price, or it is a long range job as these are charged at a different rate, sometimes we need to do this to get the job in the first place, in this instance we will quote the job to you when you are offered it.

15 seater transfer only $70 with trailer up to $90 *hourly rate different per job
12 seater and Silver Sprinter MKA $60
Sedans and Minivans $50
Luggage transfers $40 per hour
Hilton wharf transfers $40

Please welcome any new driver you see, please point them to us if they have questions.

Before the grapevine starts up, as of 1st January, we have purchased Amberley Tours and Transfers, this will mean 3 new vehicles to our fleet, as it is a busy time of year, we plan for this not to effect Tourcorp in anyway.

For all of you drivers who have been with us a few years, I would like to ask you look at our website, Drivers login and have a read and see if there is anything I have missed saying, we plan to use this as a reference point for all drivers. Please let me know when you have looked, I will share the details with newbies ones I have had a few people read over it.

Tourcorp.co.nz

Right hand side Operator Login/procedures/password is 426tourcorp

This will also be where we will have newsletters in the future for you to see and look back on at a later date should you need reminding of anything.

One more thing, Ubers and sometimes taxi, tail gate into the airport carparking, should this happened we can report this to the Airport taxi@aucklandairport.co.nz . Add in a photo if you can, and cc us in on this.

We are strongly against Ubers being allowed at the terminal if they do not pay their way! (actually not that keen on the way the industry has handled P licenses full stop, and the flood of unprofessional drivers around)

AUGUST UPDATE

Thu, 02 Aug 2018 07:42:08 GMT

AUGUST UPDATE

2 new vehicles have been added to the fleet, both Vianos, both gorgeous and ready to impress the new season travellers.

Hilton catch up is on Sunday 20th, meet at the Bellini Bar from 12noon, then lunch at 1300 upstairs at FISH. Please RSVP as soon as possible, partners are invited, please let me know if it is one or two of you when you reply.

We have some new business cards heading your way soon, we are going to use a new local supplier!

We would also like your feedback on the car log books, some of you will notice we have changed them to a black book, and they are in the drivers door of the vehicles.

We have tweaked a few of the questions. We would like to get these made into a notepad format, but would like your feedback on them first.

Also the summer season will be upon us sooner than we think, we have an excellent number of bookings in place already.

Can we please ask that if you are unsure about anything, this is the time to bring it up, we want the season to run smoothly.

If you weren’t doing sightseeing last season and want to, then please let us know and we will organise a family of the tours we usually get asked for.

We are going to offer a little bit of advertising in the vehicles so this should/could plant a seed for holiday makers, we need to make sure you are up to speed with what we want to offer.

At this stage we plan to offer on the brochure, 3 hour city sights tour/ Muriwai beach/ Matakana

Would you like anything in the drivers room that isn’t there? I am not sure if we have tea drinkers but if you want a kettle in there please let me know, milk is in the fridge.

Would over coats be handy for cleaning the cars in, to save the worry of getting your suit dirty?

Food for thought….Do you know how to confidently get to Solitarie Lodge, Huka Lodge, kauri Cliffs, Eagles Nest, tiri Iti, Hobbiton, Waitomo, Poronui Lodge, these are some of the destinations We get asked to take people to, it would be a great idea to take day trips, to them so you are able to accept these jobs. Also if you know your way around local wineries this also was requested last season

Don’t forget to upsell yourself and ask if the passenger has a return transfer booked, (if they do it should show on the bottom of your drivers sheet) these need to be booked via the concierge.

A reminder if the passenger asks for a job to be changed, it needs to also be told to the concierge if it is a Hotel job and emailed to us so we can change in the system, any other company it needs to be emailed to us, so we can advise the booking agent.

A note from one of the Hotels, when waiting for a passenger please let the concierge staff find the passenger for you, that is there job. They would prefer we waited at the door or with the car.

DLC is going in for panel work and a spruce up mid August

CKE has new tyres on it

We are going to be trialling the Lincoln being parked outside the Hilton, they would like this vehicle to be known as their hotel car. If you should get a job for it, you would need to drive a car, preferably the BMW to the Hilton leave it in there then take the Lincoln, returning afterwards when it is clean to swap them over, at this stage there is no cleaning area at The Hilton.

If you have any queries with pricing a job, can you please email your questions before the end of the month, as soon as invoicing has been sent out to our clients it is very hard to make changes.

Thanks have a great month
Rhonda and Ian