NEWSLETTER

Hello, well here we go again, another wonderful summer ahead of us and some fantastic bookings.
 
A few new things, and a few reminders to you all.
 
WASH THE VEHICLES, leave them as you would like to collect them, if this is done by everyone then everyone would be happy. 😊😊
 
A Reminder the airport will be busier, it will be a slower process for our clients to come through customs. Do not be impatient, be that smiley person who is going to make the rest of the passengers day wonderful, customs is not a nice place for anyone to get held up in.

• Please remember, if you have a cell phone number for the job TEXT them, advising them you are ready for them in the arrivals hall, please turn LEFT as you exit customs, and you will be to the left of the Travelex. (they will be quicker, as they know you are waiting for them! Win win situation)
• If your passengers have not made contact and they are not with you after 2 hours, you may call the Hotel, if it is has been booked by a hotel. You must know who you were talking to and clearly know what they have advised you to do. This must be emailed to us so we have a record. MOST times if a client does not make contact with you and they have booked direct with the hotel, they won’t want to pay for a no-show. This is why we need it in writing so we can go back and flight on your behalf for the money owed for the trip. Also you need to call us and keep us in the loop.
• IF it is an agent job, you must call us Tourcorp and we will contact the agent, they do not want drivers calling them unless it is absolutely essential. (ie it has been 2 hours, and you cannot for some reason get hold of us)

OUTBOUND Transfers
It is a given your clients want you waiting for them when they walk out of hotel or meeting etc etc, it is a requirement of TourCorp you are ready 10min before the time on the job sheet.

• Auckland roads are busy, the city is a mess, please do not be late, no concierge wants a guest waiting for a service, no guest wants to wait, and we definitely do not want phone calls asking where you are. (plus you are more likely to get a tip if you are waiting)

Meet and Greet on departure, Kerb side meet and greet. Below is the procedure Please know it and please do this, other companies are relying on us to get this right.

Normal procedure is the driver would be in touch before collecting guests with Air Centre One/Swissport they would discuss location drop off and approximate time, driver would then text they were on the way when they had clients, and they would meet at a pre-organised point, the Air Centre One staff member/Swissport staff member would be waiting and they would pass the passengers over to their care.

               *With drivers away, some days are very busy, very full, and have been a headache to put together, Please before accepting a job, make sure you can do it, we are having drivers decide they can’t do something, it often is not as simple as getting just the one job covered, it can change many more transfer/drivers in that day! We understand sometimes things happen and you can’t change them but please we ask you look before you accept. (A reminder you are responsible for your log book)

               As we have new vehicles with different driver ratings below is a guide line, and will be correct unless when the job is offered it is noted at a different price, or it is a long range job as these are charged at a different rate, sometimes we need to do this to get the job in the first place, in this instance we will quote the job to you when you are offered it.

• 15 seater transfer only $70 with trailer up to $90 *hourly rate different per job
• 12 seater and Silver Sprinter MKA $60
• Sedans and Minivans $50
• Luggage transfers $40 per hour
• Hilton wharf transfers $40

 
Please welcome any new driver you see, please point them to us if they have questions.

Before the grapevine starts up, as of 1st January, we have purchased Amberley Tours and Transfers, this will mean 3 new vehicles to our fleet, as it is a busy time of year, we plan for this not to effect Tourcorp in anyway.

For all of you drivers who have been with us a few years, I would like to ask you look at our website, Drivers login and have a read and see if there is anything I have missed saying, we plan to use this as a reference point for all drivers. Please let me know when you have looked, I will share the details with newbies ones I have had a few people read over it.

Tourcorp.co.nz

Right hand side Operator Login/procedures/password is 426tourcorp

This will also be where we will have newsletters in the future for you to see and look back on at a later date should you need reminding of anything.
 
One more thing, Ubers and sometimes taxi, tail gate into the airport carparking, should this happened we can report this to the Airport taxi@aucklandairport.co.nz. Add in a photo if you can, and cc us in on this.

We are strongly against Ubers being allowed at the terminal if they do not pay their way! (actually not that keen on the way the industry has handled P licenses full stop, and the flood of unprofessional drivers around)